Privacy policy

Last Updated: 12/30/2025

This Privacy Policy explains how Elite Digital Sales (“KOALA,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit or make a purchase from https://koalajewelsbrand.com (the “Site”), use our customer support channels, create an account, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1) Who We Are (Data Controller / Business Contact)

Business name: Elite Digital Sales
Business address: 6650 Rivers Ave. Ste 100 Charleston, SC 29406 Email: info@koalajewelsbrand.com

Note: Throughout our Site you may see references to “Koala Brand,” “Koala Brands,” or “Koala Jewels.” This Privacy Policy applies to the Services offered through koalajewelsbrand.com.

2) Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from service providers/third parties in connection with providing the Services.

A. Information You Provide Directly

Depending on how you use the Services, you may provide:

Contact details: name, email address, phone number, shipping/billing address.
Account information: username/login details and account preferences (if you create an account). Passwords are stored using protective measures (e.g., hashing) where supported by our platform.
Order and transaction information: items purchased, order number, delivery details, communications about your order, return/refund requests.
Customer support content: messages you send us, emails, form submissions, chat content (if enabled), attachments (e.g., photos/videos for damaged/incorrect item claims).
Marketing preferences: newsletter signups, promotional preferences, SMS opt‑in/opt‑out status.

B. Information Collected Automatically (Usage + Device Data)

When you access the Site, we (and our service providers) may automatically collect:

Device and network data: IP address, browser type, device identifiers, operating system, language settings, and similar technical data.
Usage data: pages viewed, links clicked, referral URLs, time spent on pages, and general interaction patterns.
Approximate location: inferred from your IP address (not precise GPS unless you explicitly provide it through your device settings and we support it).

C. Cookies and Similar Tracking Technologies

We use cookies and similar technologies to:

Enable core Site functions (e.g., shopping cart, login/session security),
Remember preferences,
Understand Site performance and improve user experience,
Support marketing and advertising (where enabled).

See Section 7 (Cookies & Tracking Technologies) for details and choices.

D. Information From Service Providers / Third Parties

We may receive information from vendors that help us operate, such as:

Payment processors (payment confirmation and limited transaction metadata; we do not receive full card details in many cases),
Shipping and logistics providers (delivery status, tracking events),
Customer communications providers (email/SMS delivery status),
Fraud prevention and security providers (risk signals to protect customers and the business).

3) How We Use Personal Information

We use personal information for the following purposes:

A. Provide and Maintain the Services

Process orders and payments,
Create and manage accounts,
Deliver purchased items,
Provide order updates and customer service,
Facilitate returns, refunds, and dispute handling.

B. Communicate With You

Send transactional messages (order confirmations, shipping updates, service notices),
Respond to support requests and complaints.

C. Marketing and Promotions (Where Permitted)

Send newsletters and promotional emails (you can opt out anytime),
Send SMS marketing and cart reminders if you opt in (see Section 8).

D. Site Analytics and Improvements

Analyse Site usage to improve functionality and performance,
Troubleshoot issues and optimize the customer experience.

E. Security, Fraud Prevention, and Compliance

Protect the Site, customers, and our business from fraud, abuse, and unauthorised access,
Comply with legal obligations (tax, accounting, lawful requests),
Enforce our Terms and policies.

4) Legal Bases for Processing (EEA/UK Users)

If you are located in the EEA or the United Kingdom, we process personal data under one or more of these legal bases:

Contract: to perform our contract with you (e.g., fulfill an order).
Legitimate interests: to operate and improve our business, prevent fraud, and secure our Services.
Consent: for certain marketing activities and certain cookies (where required).
Legal obligation: to comply with applicable laws (e.g., tax/financial recordkeeping).

5) How We Share Personal Information

We do not sell your personal information for money. We may share your information as described below to operate our business and provide the Services:

A. Service Providers (Processors)

We share information with vendors that perform services on our behalf, such as:

E-commerce and hosting/platform services (to operate the online store and site features),
Payment processing (to process payments and prevent fraud),
Shipping, fulfilment, and order tracking (to deliver your order and provide tracking updates),
Customer support tools (to manage inquiries and support requests),
Marketing and communications tools (email/SMS delivery and campaign management),
Analytics and site performance tools.

These providers are permitted to use personal information only as necessary to provide services to us and are expected to protect it.

B. Advertising Partners (If Enabled)

If we use advertising/measurement tools, limited data (e.g., cookie identifiers, device identifiers, and event data such as page views or purchases) may be shared to:

Measure ad performance,
Reduce fraud,
Show relevant ads.

Depending on your location, you may have the right to opt out of certain advertising-related sharing (see Section 10).

C. Legal and Safety

We may disclose information to comply with law or to protect rights, safety, and security, including responding to lawful requests, enforcing our policies, and preventing fraud or abuse.

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

E. Aggregated/De-Identified Data

We may share aggregated or de-identified data that cannot reasonably identify you.

6) International Data Transfers

We may process and store information in countries other than where you live. When personal information is transferred internationally, we take steps designed to ensure appropriate safeguards and protections consistent with applicable law.

If you are in the EEA/UK and your data is transferred outside your jurisdiction, we may rely on lawful transfer mechanisms such as Standard Contractual Clauses (where applicable).

7) Cookies & Tracking Technologies

Cookies are small files stored on your device that help websites function and remember information.

Types of cookies we may use:

Strictly necessary cookies: enable core features like cart functionality, checkout flow, and security.
Preference cookies: remember your settings (e.g., language).
Analytics cookies: help us understand how the Site is used and improve performance.
Marketing cookies: help deliver and measure advertising (where enabled).

Your choices:

You can control cookies through your browser settings (block/delete cookies).
If we provide a cookie consent tool/banner, you can manage preferences there (where available).
Some jurisdictions provide additional opt-out rights for targeted advertising (see Section 10).

Note: Disabling cookies may affect Site functionality (e.g., cart and checkout features).

8) Email Marketing and SMS/Text Messaging

A. Email

If you subscribe to marketing emails, you can opt out at any time by using the “unsubscribe” link in an email or by contacting us.

B. SMS Marketing and Cart Reminders

If you opt in to receive SMS messages, we may send:

Order and shipping notifications,
Abandoned checkout/cart reminders,
Promotional offers,
Review requests and other transactional texts.

Consent is not a condition of purchase.
You can opt out at any time by replying STOP. For help, reply HELP. Message frequency varies. Message & data rates may apply.

We use cookies and similar technologies to help identify when a cart has been abandoned so we can send cart reminders if you have opted in.

9) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

Maintaining your account (if you create one),
Fulfilling orders and handling returns/refunds,
Meeting legal, tax, accounting, and compliance obligations,
Resolving disputes and enforcing agreements,
Preventing fraud and maintaining security.

Retention periods vary by data type and legal requirements. When information is no longer needed, we take steps to delete, anonymize, or securely dispose of it.

10) Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access (request a copy of personal information we hold),
Correction (fix inaccurate data),
Deletion (request deletion, subject to legal exceptions),
Objection (object to certain processing),
Restriction (limit certain processing),
Portability (receive data in a portable format where applicable),
Withdraw consent (for processing based on consent).

How to exercise your rights:
Email info@koalajewelsbrand.com with the subject line “Privacy Request.”
To protect your information, we may verify your request (for example, by confirming you control the email used for the account/order and requesting order details). We do not request unnecessary sensitive documents for verification.

A. EEA/UK (GDPR/UK GDPR)

If you are in the EEA/UK, you may also have the right to lodge a complaint with your local data protection authority.

B. California (CCPA/CPRA)

California residents may have the right to know, delete, correct, and opt out of certain “sharing” of personal information for cross-context behavioral advertising (as defined by California law).
If applicable, you may also use browser-based opt-out signals (such as the Global Privacy Control) where supported.

11) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online service can guarantee absolute security. Please use strong passwords, do not share credentials, and notify us if you suspect unauthorised access.

12) Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date. If changes are material, we may provide additional notice as required by law.

14) Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact:

Elite Digital Sales
Address: 6650 Rivers Ave. Ste 100 Charleston, SC 29406
Phone: +441289784013
Email: info@koalajewelsbrand.com